Trust and knowledge sharing: A critical combination
نویسندگان
چکیده
Recently, the IBM Institute for Knowledge-Based Organizations (IKO) studied the role of trust in knowledge sharing. Factors such as the strength of the relationship between the knowledge seeker and the knowledge source, the difference between competence-based and benevolence-based trust and the type of knowledge being exchanged were explored. Data from a two-part survey of 138 people in three companies were analyzed to discern how trust affects knowledge sharing and how individuals evaluate the trustworthiness of others when seeking knowledge. By applying this new insight, managers can take explicit actions to help build trust — and, in turn, encourage knowledge sharing.
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